Why 60% of New Managers Fail in the Healthcare Industry Within 2 Years – Part 8 Coaching

New Managers and Emerging Leaders

For New Managers, The Struggle Is Real

60% symbol for healthcare managers who underperform or fail

Percentage of new managers who fail or underperform within the first two years. CEBGlobal.com

Beck and Harter of Gallup report in Harvard Business Review report 82% of companies make the wrong choice when promoting new managers.

And, according to surveys by The Ken Blanchard Companies® 51% report they felt unprepared for their first role.

“Front-line managers can have the single largest impact on your organization.”  ~ HR Professionals Magazine

Front-line Managers Interact Daily With Their Direct Reports

Individual contributors notice and care if their direct supervisors are good at their jobs, and if they aren’t then productivity, attitudes and profitability suffer.

Continue Reading

Savvy Senior Leaders See The Need for Coaching Their Healthcare Employees – Part 7

Savvy Senior Leaders See The Need

men and women health care leaders functioning well in high performing team

Great leaders know that they don’t typically inherit high performing teams when they get promoted.

Poor team performance naturally reflects poorly upon leaders.

Great leaders know high performing teams are made.

They partner with Crystal for a number of reasons, including:

  • Newly appointed managers are floundering and that’s having an impact on morale, productivity and turnover
  • To turn around a team which is underperforming or worse, dysfunctional
  • To develop a core group of informal leaders to positively influence the team
  • To reward and retain those with highly specialized knowledge
  • To create a high performance team
  • To develop their own replacement and build a high performance team, so the senior leader can move up to higher levels of leadership within the company
Continue Reading

Coaching for Healthcare Employees? Part 5-Transform Top Talent

Transform Current Employees Into Top Talent

Do you Know Where Your Next High Potentials and Future Leaders Will Come From?

men & women for why coaching

In the highly specialized, stressful and often turbulent world of the healthcare industry, savvy leaders know there’s a war for talent, and top talent, wisely developed, are the key to leading the competition.

C-suite executives expect their senior leaders to coach their managers to recognize and foster high potentials and to prepare for the next levels of leadership.

Leaders who haven’t developed their own replacement are not indispensable, they are unpromotable.

Typical Problems with External Hires

When you must, you may find going outside of your own company is the only way to recruit your next high potential or manager.

As you know, hiring a new employee costs time, money and energy best spent elsewhere. Replacing an entry level worker typically costs 50% of that person’s salary.

Continue Reading

What Leadership Style Attracts Millennials to Healthcare?

Is Your Talent Pool Drying Up?

puzzle pieces for melenial blog on healthcare employee coaching

The healthcare industry is high stress, tightly regulated and turbulent.

Because of this and the fact that there are increasing demands on employees, it’s getting more and more challenging to attract and retain highly specialized talent that makes your company competitive.

Millennials Need a Different Kind of Leadership

If you’re looking to develop your employees, your biggest group likely to become future leaders are your Millennials. They will soon make up 50% of the workforce, and will quickly be the majority.

Are you changing your leadership style to attract, retain and develop this group?

How Are Your Millennials Doing?

Are they committed and loyal? Independent and innovative?

If you’re like other healthcare industries and other organizations, 6 in 10 of your Millennials are open to changing jobs this year. Only 50% see any future with their current employer, according to Gallup polls.

Continue Reading

Why Healthcare Coaching? – Money, Morale and Motivation – Part 3

Ever Higher Expectations

The healthcare industry is highly competitive, with members, customers and stakeholders continually raising their expectations.

Savvy senior leaders seek real world training and coaching for their employees to attract, retain and engage employees, so they can capture and retain the competitive advantage.


Dollar sign for healthcare coaching

Money 

The Bureau of Labor Statistics notes employees admit to wasting eight hours a week. Think about that for a minute. If they’re admitting to wasting 20% of their time, isn’t it possible they are wasting time in ways they aren’t even aware of?

Working on low priority items, while more important, (probably harder) projects go unfinished, coming to you with problems they could solve themselves, or being engaged in gossip and drama all cost time. And of course, money.

“One of the ways Coaching with Crystal helped us was in using our time more wisely. A process that used to take us 12 to 14 weeks, now takes us 5 weeks. This has freed up our time to take on new initiatives to serve our members. This innovation makes our company more attractive in a highly competitive market.”

~ Roxanne LaCroix, Director Medicaid Learning and Development

Continue Reading

Less Stress with 5 Easy Task and Time Management Tips

How to Manage Your Time Better Fast!

Picture on reality check to manage your time quickly

ONE for a reason

Do you have way too many priorities? Time to rethink what that word means.

When the word priority first came into the English language in the 1400’s, it was a singular word. As in ONE priority. It meant “the right of precedence over others.”

It stayed singular for about the next 500 years.

And then, stealthily at first, perhaps, and then all out and in your face, priorities entered our language.

We won’t even begin to dive deeply into the myth of multitasking here.

Let it be enough for now to feel validated in your opinion that you cannot, in fact multitask. You can only task switch.  And that takes tons of energy and focus and delivers little for your efforts.

Get ready to take control of your time and tasks with these five easy task and time management tips for less stress and better results to show for your efforts.

Continue Reading »

How You Do Anything is How You Do Everything

Not Candy Colorblind

 

“Absolutely NO brown M&Ms”

You would only have seen this demand if you’d read to page 40 of rock band Van Halen’s 53-page rider. A rider is a contract between the band and the venue and lays out everything from how to set up the stage to what snacks to put backstage.

Most bands in the 80’s, Roth said, would have riders the size of pamphlets, about six pages long. Not Van Halen.

Van Halen’s showmanship, along with great music, combined to make them one of the most popular bands of the 80’s and 90’s.

A lot went into making their show stand out, and it was important that all the details from load bearing capacity of the stage to how electrical was set up to physical space around the entire show, was set up just so.

Detail after detail filled the pages of their rider. When it got to the “Munchies” section of the rider, the band wrote specifics about which meals would be served to them on which days.

And oh yes, M&M’s, of course. But clearly stated in the rider was when it came to the candy-coated chocolate, they were to have ABSOLUTELY NO BROWN M&M’s.

Roth laughed when he recalled this years later, saying that people assumed they were messing with people and being that picky because they could be. The band let people think it was all part of the mystique.

The real reason no brown M&M’s

Roth explained that because their band was doing things in their show that other bands weren’t, they had a higher need for attention to detail so that the stage and light fixtures could carry the load.

Continue Reading »

Do You Hit Snooze?

5 Surprising Insights It Tells You About You

It’s a workday, the alarm rings. What do you do?

Shut it off, and immediately get up? Hit snooze once, twice, maybe more?

If you feel like hitting snooze, I can relate. This entry is prompted by a compelling desire I had this morning to hit the snooze. But I’m flying to Portland today to deliver a two-day seminar on “Habits of Highly Successful People.”

First, how ironic would it be if I hit snooze, given my topic?

Second, I promised myself a long time ago, I wouldn’t have the first act of a business day be procrastinating something (like getting up.)

Now let’s look into some surprising insights that hitting the snooze button may tell you about yourself.

1. Commitment phobic

You may have had grand visions for your morning. You’re going to get up early, go for a quick run, jot a card to a friend, or write down your goals.

Continue Reading »

Leaders: Time Wasters Are Costing You What?! That Can’t Be Right

As a leader, you’ve experienced unique demands on your time and resources.

Let’s take a closer look at the impact of people wasting time at work and what you can do about it.

If you like seeing how the numbers play out, keep reading. If you’d like to skip ahead to the solutions, including 5 quick tips for what you can do about that, click here for the checklist “When Time Is Tight”.

In highly competitive markets, your company cannot afford employees who waste a lot of time. And yet, over 62% of employees admit to wasting between one hour to OVER three hours every day.

Depending on how many employees on your team, and their salaries, your company could be wasting hundreds of thousands of dollars by paying for time that’s wasted!

It’s time to be more aware of what weak time management is costing.

Imagine what it would mean if you could redirect all of your employees’ wasted time into valuable projects.

What’s wasted time costing your team’?

Continue Reading »

This $400,000 Idea Is What Savvy Executives Use for Time Management

Time and money blowing awayAs a leader, you’re busy and the stakes are too high for you and the people you lead to be on a busywork treadmill with your attention too fractured to focus.

Here’s a simple, yet powerful way to take control of your time and energy starting today.

Lack of focus could derail a promising career

Kayla first became client when her Director at a leading healthcare company enrolled his entire team in one to one coaching with me.

“Kayla is a great leader,” Mike said. “She’s personable, clearly cares about our members and has a positive attitude. The biggest thing Kayla needs help with is keeping her commitments.”

Mike continued, “Kayla’s direct reports have shared with me that she comes late, misses, or constantly reschedules her meetings with them. I’m concerned if this doesn’t change, she may actually derail her career.”

You’re too important to be distracted

Continue Reading »

Healthcare Leaders: 5 Ways to Get Focused Fast

How to get and keep your own attention

How to Capture and Keep Your Attention

In the healthcare industry, expectations are going up at the same time resources are not.

It’s more important that ever for you and those you lead to be able to use your valuable resource of attention.

Great news, you can actually train yourself to harness your attention and stay on task.

Here are five ways you can get focused fast so more of the right things get done.Start to finish

  1. Start to finish
  2. Count down
  3. Time it right
  4. Break it up
  5. Schedule it 

    1. Start to finish.

It’s important that you break up your tasks into chunks that you can start and finish during the course of the day.

As you work, think, “start to finish.” You’re work on that task isn’t done until that small piece is done. Have a bias towards action, and completion.

One of the biggest reasons you leave work feeling stressed and unsatisfied with your work, in spite of the fact

Continue Reading »

How Leaders Can Build (or Re-build) Trust

4 Do’s and a Don’t”

three figures showing trustAs a leader, you know how important it is to be able to guide your team through the turbulence that comes with constant change and uncertainty.

To positively influence them, they must be able to trust you.

 

Case Study
For a real world example of how a leader regained her team’s trust, click here.

Make sure your trustworthiness is on a solid foundation with this quick checklist.

This checklist benefits you if you are:

  • Just promoted to lead people who were your peers
  • On the wrong foot with your team and you need a course correction
  • An outside hire, new to the team
  • Low on credibility owing to a series of mistakes
  • A well-respected leader always looking for useful tips for yourself and your team

Continue Reading »