Posted on Friday, March 23, 2018

Why Now? The Urgent Need for Healthcare Companies to Keep Up, Attract, Retain and Engage Employees

“I skate to where the puck is going.”
~ Hockey superstar Wayne Gretzky’s response to “Why are you so successful?”

Urgent Need for Healthcare Companies to Keep Up, Attract, Retain and Engage Employees

For your company to be successful in this highly competitive industry, leaders need to inspire full engagement among employees.

Gallup reports: “With change permeating healthcare organizations, optimizing employee performance is more important than ever -- for both patient outcomes and organizational effectiveness.

It's alarming, then, that just one in five U.S. employees strongly agree their performance is managed in a way that motivates them to do outstanding work.”

Millennials Already Considering Job Hopping

Sixty percent of Millennials, soon to be the biggest part of the workforce, are currently looking for a new job opportunity that will satisfy their needs.

Millennials are looking for something special in their work.

In the words of Gallup’s article “Why Healthcare Leaders Should Build a Culture of Development” “Millennial employees . . . are looking for a coach, not just a boss. They want ongoing feedback, a rich sense of purpose, and continuous personal and professional development -- starting now.”

Posted on Sunday, March 18, 2018

Why 60% of New Managers Fail in the Healthcare Industry Within 2 Years – Part 8 Coaching

New Managers and Emerging Leaders

For New Managers, The Struggle Is Real

60% symbol for healthcare managers who underperform or fail

Percentage of new managers who fail or underperform within the first two years. CEBGlobal.com

Beck and Harter of Gallup report in Harvard Business Review report 82% of companies make the wrong choice when promoting new managers.

And, according to surveys by The Ken Blanchard Companies® 51% report they felt unprepared for their first role.

“Front-line managers can have the single largest impact on your organization.” ~ HR Professionals Magazine

Front-line Managers Interact Daily With Their Direct Reports

Individual contributors notice and care if their direct supervisors are good at their jobs, and if they aren’t then productivity, attitudes and profitability suffer.

Posted on Sunday, March 18, 2018

Savvy Senior Leaders See The Need for Coaching Their Healthcare Employees – Part 7

Savvy Senior Leaders See The Need

men and women health care leaders functioning well in high performing team

Great leaders know that they don’t typically inherit high performing teams when they get promoted.

Poor team performance naturally reflects poorly upon leaders.

Great leaders know high performing teams are made.

They partner with Crystal for a number of reasons, including:

Newly appointed managers are floundering and that’s having an impact on morale, productivity and turnover
To turn around a team which is underperforming or worse, dysfunctional
To develop a core group of informal leaders to positively influence the team
To reward and retain those with highly specialized knowledge
To create a high performance team
To develop their own replacement and build a high performance team, so the senior leader can move up to higher levels of leadership within the company

Posted on Tuesday, March 13, 2018

Coaching for Healthcare Employees? Part 5-Transform Top Talent

Transform Current Employees Into Top Talent

Do you Know Where Your Next High Potentials and Future Leaders Will Come From?

In the highly specialized, stressful and often turbulent world of the healthcare industry, savvy leaders know there’s a war for talent, and top talent, wisely developed, are the key to leading the competition.

C-suite executives expect their senior leaders to coach their managers to recognize and foster high potentials and to prepare for the next levels of leadership.

Leaders who haven’t developed their own replacement are not indispensable, they are unpromotable.

Typical Problems with External Hires

When you must, you may find going outside of your own company is the only way to recruit your next high potential or manager.

As you know, hiring a new employee costs time, money and energy best spent elsewhere. Replacing an entry level worker typically costs 50% of that person’s salary.

Posted on Monday, March 12, 2018

What Leadership Style Attracts Millennials to Healthcare?

Is Your Talent Pool Drying Up?

puzzle pieces for melenial blog on healthcare employee coaching

The healthcare industry is high stress, tightly regulated and turbulent.

Because of this and the fact that there are increasing demands on employees, it’s getting more and more challenging to attract and retain highly specialized talent that makes your company competitive.

Millennials Need a Different Kind of Leadership

If you’re looking to develop your employees, your biggest group likely to become future leaders are your Millennials. They will soon make up 50% of the workforce, and will quickly be the majority.

Are you changing your leadership style to attract, retain and develop this group?

How Are Your Millennials Doing?

Are they committed and loyal? Independent and innovative?

If you’re like other healthcare industries and other organizations, 6 in 10 of your Millennials are open to changing jobs this year. Only 50% see any future with their current employer, according to Gallup polls.

Posted on Monday, March 12, 2018

Why Healthcare Coaching? – Money, Morale and Motivation – Part 3

Ever Higher Expectations

The healthcare industry is highly competitive, with members, customers and stakeholders continually raising their expectations.

Savvy senior leaders seek real world training and coaching for their employees to attract, retain and engage employees, so they can capture and retain the competitive advantage.

Money

The Bureau of Labor Statistics notes employees admit to wasting eight hours a week. Think about that for a minute. If they’re admitting to wasting 20% of their time, isn’t it possible they are wasting time in ways they aren’t even aware of?

Working on low priority items, while more important, (probably harder) projects go unfinished, coming to you with problems they could solve themselves, or being engaged in gossip and drama all cost time. And of course, money.

“One of the ways Coaching with Crystal helped us was in using our time more wisely. A process that used to take us 12 to 14 weeks, now takes us 5 weeks. This has freed up our time to take on new initiatives to serve our members. This innovation makes our company more attractive in a highly competitive market.”

~ Roxanne LaCroix, Director Medicaid Learning and Development

Posted on Sunday, March 11, 2018

Coaching for Healthcare Employees Part 1 – Underperforming Employees Reflect On Leadership

Underperforming Employees Reflect on Senior Leadership

reclining man showing underperformance at work

When employees underperform, top leadership assumes those who lead them are the problem. Are your employees performing as well as they could be?

One of the biggest reasons coaching for your employees is such a great idea is that sometimes your team needs a quick and dramatic course correction.

Posted on Saturday, January 6, 2018

Optimism is for Amateurs

5 Ways Pros Manage Their Emotions and Succeed

Einstein played poker like a pro.

His career in theoretical physics taught him that winning is in the long game.

While amateurs think their goal is so exciting and ideal that nothing can stop it from happening exactly as they wish, pros see it differently.

They know that there will always be challenges along the way, and that no idea goes from inception to execution without finding out what doesn’t work.

Pros learn early how to manage their emotions and end up succeeding much more often than others who tend to get discouraged and quit the minute the going gets tough.

Let’s look at five ways pros manage their emotions and succeed with these five actions.

Professionals:

1. Practice realistic optimism

2. Embrace the hard work paradox

3. Conduct “pre-mortems”

4. Apply growth mindset

5. Prepare for personal shortcomings

Posted on Sunday, December 31, 2017

Focus Fast: 5 Steps to Capture and Keep Concentration

Quick formula to motivate and focus

magnifying glass with arrows for focus fast for concentration

“Everybody talks about the weather. Nobody does anything about it.” ~Charles Dudley Warner*

You could say the same about focus.

Sure, you know you need to concentrate, but has anyone ever given you the formula for how to do it?

If you’re still wrestling with willpower, trying to strong arm your way into focus, you can let go of the struggle.

As long as you’re willing to follow these steps, you WILL develop the ability to get focused fast and to keep your concentration, even in times of change and chaos.

Preview: Here are your 5 Steps to Focus Fast

1. Make it meaningful

2. Take tiny steps

3. Let (eu)stress happen

4. Give yourself a break

5. Pick up on patterns

Let’s kick it off with your first step to focus fast.

Posted on Sunday, December 24, 2017

Less Stress with 5 Easy Task and Time Management Tips

How to Manage Your Time Better Fast!

Picture on reality check to manage your time quickly

ONE for a reason

Do you have way too many priorities? Time to rethink what that word means.

When the word priority first came into the English language in the 1400’s, it was a singular word. As in ONE priority. It meant “the right of precedence over others.”

It stayed singular for about the next 500 years.

And then, stealthily at first, perhaps, and then all out and in your face, priorities entered our language.

We won’t even begin to dive deeply into the myth of multitasking here.

Let it be enough for now to feel validated in your opinion that you cannot, in fact multitask. You can only task switch. And that takes tons of energy and focus and delivers little for your efforts.

Get ready to take control of your time and tasks with these five easy task and time management tips for less stress and better results to show for your efforts.

Posted on Wednesday, December 13, 2017

Do You Hit Snooze?

5 Surprising Insights It Tells You About You

It’s a workday, the alarm rings. What do you do?

Shut it off, and immediately get up? Hit snooze once, twice, maybe more?

If you feel like hitting snooze, I can relate. This entry is prompted by a compelling desire I had this morning to hit the snooze. But I’m flying to Portland today to deliver a two-day seminar on “Habits of Highly Successful People.”

First, how ironic would it be if I hit snooze, given my topic?

Second, I promised myself a long time ago, I wouldn’t have the first act of a business day be procrastinating something (like getting up.)

Now let’s look into some surprising insights that hitting the snooze button may tell you about yourself.

1. Commitment phobic

You may have had grand visions for your morning. You’re going to get up early, go for a quick run, jot a card to a friend, or write down your goals.

Posted on Thursday, November 23, 2017

Leaders: Time Wasters Are Costing You What?! That Can’t Be Right

As a leader, you’ve experienced unique demands on your time and resources.

Let’s take a closer look at the impact of people wasting time at work and what you can do about it.

If you like seeing how the numbers play out, keep reading. If you’d like to skip ahead to the solutions, including 5 quick tips for what you can do about that, click here for the checklist “When Time Is Tight”.

In highly competitive markets, your company cannot afford employees who waste a lot of time. And yet, over 62% of employees admit to wasting between one hour to OVER three hours every day.

Depending on how many employees on your team, and their salaries, your company could be wasting hundreds of thousands of dollars by paying for time that’s wasted!

It’s time to be more aware of what weak time management is costing.

Imagine what it would mean if you could redirect all of your employees’ wasted time into valuable projects.