For professionals who want to advance their credibility and cultivate diplomacy and tact so they may more positively engage and influence others. This seminar can easily be customized as a one or two Day Program.
Day 1
Quarter 1
Overview of Emotional Intelligence (EI) How mastering EI elevates your professional and personal success.
Self-Awareness
- Recognize how your public image influences other’s perception of you, your credibility and your leadership potential
- The surprisingly small amount of information on which your reputation is based – miss this important lesson and risk being disregarded
- Profound impact of stress on your professional image
Quarter 2
Self-Awareness
- Avoid the most common blunders that create a negative impression
- Are you perceived as difficult? 3 subtle signs to watch for
- Dangerous emotions that alienate others – and how to quickly recognize them in yourself
Quarter 3
Self-Management
- Scientifically proven strategies for impulse control, you’ll wish you’d heard these years ago!
- Mastering emotional turbulence – sure strategies to bounce back fast
- Professional and diplomatic way to respond to negative feedback, you’ll learn to not take it too personally, and even look good afterwards
Quarter 4
Self-Management
- Think quickly on your feet and respond with diplomacy and tact when challenged
- Energy management principles that inspire energy and productivity
- Sustaining appropriate focus to stay fully engaged in tasks that demand intense concentration and commitment
Day 2
Quarter 1
Social Awareness
- How to find out if you are a difficult person, and what to do if you are
- 5 Social needs you must feed before others will listen to you
- 4 Communication styles and how to quickly relate to and be understood by them
Quarter 2
Social Awareness
- Why many “high potentials” will not become “high performers” and what you can do to avoid this tragic mistake
- How to recognize and side step credibility killers (Easy to fix, but oh, so easy to overlook!)
- Recognize disengagement in others and intervene quickly and effectively
Quarter 3
Relationship Management
- The essential difference between confrontation and influence – master this and watch your credibility soar
- 4 Steps to be influential in times of conflict
- The secret support system of top performers
Quarter 4
Relationship Management
- 3 Step order of influence
- 7 Keys to build authentic rapport Ø 7 Sure ways to be more influential